pbaji's Privacy Policy

pbaji ("we", "us", or "platform") operates a safe and reliable online entertainment service for players in Bangladesh. This privacy policy explains what information we collect when you use the pbaji website (https://pbaji.cam), how that information is used, who it may be shared with, and what measures we take to protect your information.

By using this website or completing registration, you consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

1 Information We Collect

pbaji collects various types of information to operate its services properly. This information falls into two main categories:

1.1 Information You Provide Directly

The following information is collected when you create an account, make a deposit or withdrawal, or contact our support team:

• Full name and date of birth
• Email address and mobile number
• Home address and national ID details (for KYC verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account number
• Any information you provide when contacting us

1.2 Automatically Collected Information

The following technical information is collected automatically when you use our website:

• IP address and device identifier information
• Browser type, operating system, and device model
• Pages visited, time spent, and click data
• Data collected from cookies and similar tracking technologies
• Login times and gaming history information

2 How We Use Your Information

pbaji uses collected information for the following lawful purposes:

2.1 Account Management and Service Delivery

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Calculating loyalty program rewards

2.2 Security and Compliance

• Completing KYC (Know Your Customer) verification
• Preventing fraud and money laundering
• Blocking access by minors (under 21)
• Enforcing responsible gambling policies

2.3 Improved User Experience

• Presenting content and offers based on your preferences
• Improving platform performance
• Identifying and resolving technical issues
• Improving customer service standards

2.4 Communications

• Sending important transaction-related notifications
• Informing you of promotional offers and new services (with your consent)
• Responding to support requests

3 Information Sharing and Disclosure

pbaji does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third parties for payment processing, KYC verification, technical infrastructure, and customer service management. These partners are given access only to the information necessary for specific purposes and are required to maintain standards consistent with this privacy policy.

3.2 Legal Obligations

We may be required to disclose information under court orders, lawful requests from law enforcement agencies, or applicable law. Such disclosures will be limited strictly to legal requirements.

3.3 Business Transfers

In the event of a business merger or acquisition, user information may form part of the transferred assets. In such cases, we will notify users in advance.

4 Cookies and Tracking Technologies

pbaji uses cookies and similar technologies that improve your website experience and ensure the smooth operation of the platform.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, keep security features active, and run core functionality. These cannot be disabled.
• Functional cookies: Used to remember your language preferences, location settings, and personal preferences.
• Analytics cookies: Collect data to analyze website usage and improve services. These can be disabled.

4.2 Cookie Controls

You can control analytics and functional cookies through your browser settings. However, disabling essential cookies may cause some website features to not work properly.

5 Data Security Measures

To ensure the security of your information, pbaji has implemented industry-standard technical and organisational measures:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Secure Servers: Data is stored on secure, firewall-protected servers.
• Access Controls: Only authorised personnel may access personal information, and they are bound by strict confidentiality agreements.
• Regular Security Audits: Regular system testing is conducted by third-party security experts.
• Data Minimisation: Only the information necessary to provide the service is collected.
• Two-Factor Authentication: A two-factor authentication option is available for account security.

However, no method of transmitting information over the internet or electronic storage is 100% secure. We make every effort to ensure protection, but we cannot guarantee complete security.

6 Data Retention Period

pbaji retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The duration your account remains active
• Legal obligations to keep records of financial transactions
• Requirements under Anti-Money Laundering (AML) regulations
• The time required for dispute resolution

Even after an account is closed, certain information must be retained for a specified period under applicable law. Once that period ends, the information is securely deleted.

7 Your Rights

As a user of the pbaji platform, you have the following rights over your own information:

7.1 Right to Access

You may request to know what information we hold about you.

7.2 Right to Correction

If any of your stored information is incorrect, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained if there are legal obligations to do so.

7.4 Right to Restrict Processing

You may request that the use of your information be restricted for specific purposes.

7.5 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails and notifications at any time. Transaction-related notifications will continue.

To exercise these rights, email [email protected]. We will respond to your request within 30 business days.

8 Protection of Minors' Information

The pbaji platform is for users aged 21 and over only. We do not knowingly collect any personal information from minors (under 21). If we become aware that a minor is using our platform, we will immediately take steps to close their account and delete any collected information.

If a parent or guardian suspects that their minor child has registered on our platform, please contact [email protected] immediately.

9 International Data Transfers

Your information may be processed or stored on servers located outside Bangladesh as required to deliver our services. In such cases, we ensure that:

• The information is transferred to a country or organisation with adequate data protection standards.
• The recipient is required to maintain security measures consistent with this privacy policy.
• Best practices in international data protection are followed.

10 Third-Party Links and Services

Our platform is connected to game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi, and others) and payment providers (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies and are responsible for managing their own data. pbaji is not responsible for third-party privacy policies.

11 Changes to the Privacy Policy

pbaji may update this privacy policy from time to time. For significant changes, we will:

• Display a notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the page

Continuing to use the platform after changes have been made will be considered acceptance of the updated policy. If you do not agree with the new policy, you always have the option to close your account.

12 Complaints and Dispute Resolution

If you have any complaints or concerns about how your information is managed, please contact us directly. We will take your complaint seriously and try to resolve it promptly.

If an initial contact does not resolve the matter, we operate a formal complaint review process. Our privacy officer will provide a written response within 15 business days.