pbaji Terms and Conditions

1 Introduction and Consent

These terms and conditions ("Terms") form a legal agreement between the pbaji platform ("Platform", "we", "our") and registered users ("you", "player"). By browsing the pbaji website, creating an account, making a deposit, or using any game or service, you are considered to have agreed to these terms in full.

pbaji is an entertainment-focused online casino and sportsbook platform operating for players in Bangladesh. The platform uses SSL encryption technology to provide a secure and reliable service.

2 Definitions and Terminology

The key terms used in these terms and conditions are defined as follows:

• "Platform" — The pbaji website, mobile version, and all associated services.
• "Account" — A registered user's personal profile and balance on pbaji.
• "Balance" — The total funds deposited into and won through your account.
• "Bonus" — Promotional credits, free spins, or other rewards provided by pbaji.
• "Wagering Requirement" — The amount that must be wagered before bonus funds become eligible for withdrawal.
• "KYC" — Know Your Customer — the identity verification process.
• "Deposit" — The process of adding funds to your pbaji account.
• "Withdrawal" — The process of taking funds out of your pbaji account.

3 Account Registration and Eligibility

3.1 Registration Requirements

To create an account on pbaji and use the platform's services, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must provide a valid and genuine identity.
• Each individual may register only one account.
• Deposits and withdrawals must be made using a payment method registered in your own name.
• All information provided at the time of registration must be accurate, complete, and up to date.

3.2 One Account Policy

Only one account per person is permitted. Creating multiple accounts by the same individual is strictly prohibited. If this policy is violated, all associated accounts will be permanently closed and balances may be forfeited.

4 Age Verification and Identity Confirmation

pbaji strictly prohibits use of the platform by anyone under the age of 21. We reserve the right to verify your identity at any time after account registration.

4.1 Required Documents

As part of the KYC process, you may be required to submit one of the following documents:

• National Identity Card (NID)
• Passport
• Driving Licence
• Birth Registration Certificate (not applicable for those under 18 — no account will be issued)

Withdrawal requests will not be processed until identity verification is complete. We are committed to keeping your documents confidential.

5 Deposits, Withdrawals and Payment Policy

5.1 Deposit Rules

The minimum deposit amount on pbaji is ৳300 per method. We support the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. You must use a payment account registered in your own name when making a deposit.

5.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 5 to 30 minutes. KYC verification must be completed before a withdrawal request can be processed.

5.3 Payment Method Conditions

• It is recommended to use the same payment method for both deposits and withdrawals.
• Depositing using a third-party account or card is strictly prohibited.
• In the case of suspicious transactions, we reserve the right to delay a withdrawal pending verification.
• Additional documents may be required for bank transfers.

6 Bonuses and Promotional Offers

6.1 Welcome Bonus

pbaji offers a welcome bonus for new players: up to 100% of the first deposit, with a maximum of ৳15,000. After receiving this bonus, a 25x wagering requirement must be met before the bonus funds can be withdrawn.

6.2 General Bonus Terms

• Each bonus offer has a specific validity period and wagering requirement.
• Bonus balance is managed separately from cash balance.
• If the wagering requirement is not met before the bonus expires, the bonus will be cancelled.
• Multiple accounts from the same household or the same IP address may not claim bonus benefits.
• pbaji reserves the right to modify, suspend, or cancel any bonus offer at any time.

6.3 Abuse of Promotional Offers

If we determine that a player is abusing the bonus system (for example, attempting to meet bonus conditions through low-risk bets, or claiming bonuses through multiple accounts), we reserve the right to cancel the bonus and suspend the account.

7 Gaming Rules and Fair Play

pbaji is committed to providing a safe, fair, and transparent gaming environment. All games on our platform are powered by Random Number Generator (RNG) technology, which ensures unbiased outcomes.

7.1 Gaming Rules

• All bets are considered final and cannot be changed or cancelled for any reason, unless a technical error is proven.
• If a game is interrupted mid-session due to a technical error, the amount wagered will be refunded.
• Minimum and maximum bet limits for specific games will be displayed in the game lobby.
• In live casino games, the dealer's decision is final.

7.2 Sportsbook Rules

• Bets cannot be placed after an event has started unless the live betting option is active.
• pbaji follows a policy of refunding bets if an event is cancelled or changed.
• In the event of suspicious activity or match-fixing, we reserve the right to suspend payment and conduct an investigation.

8 Account Security and Privacy

It is your responsibility to keep your pbaji account secure. Keep your login details completely confidential and never share them with any third party.

• Use a strong password and change it regularly.
• Always log in from a secure and personal device.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Allowing others to use your account or transferring it to another person is strictly prohibited.

We use SSL encryption and modern data security technology to protect your personal information. For our full privacy policy, visit the Privacy Policy page.

9 Prohibited Activities

Any of the activities listed below are strictly prohibited and may result in account closure as well as legal action:

• Fraud, match-fixing, or software manipulation.
• Using the platform for money laundering or illegal transfer of funds.
• Playing games using bots, automated software, or artificial intelligence.
• Creating multiple accounts or using another person's account.
• Providing a false identity or forged documents.
• Chargeback fraud or payment deception.
• Exploiting platform bugs or technical errors.
• Harassing or threatening other players or staff.

10 Account Suspension and Closure

10.1 Suspension by pbaji

pbaji reserves the right to temporarily or permanently suspend or close your account under any of the following circumstances:

• If evidence of a breach of the terms and conditions is found.
• If identity verification has not been completed.
• Suspicious or unusual transaction activity.
• By order of a court or law enforcement authority.

10.2 Closure by the Player

You may request to close your account at any time by contacting our support team. Any verified balance may be withdrawn before the account is closed, however any active bonus balance will be cancelled.

11 Responsible Gaming

pbaji places the highest importance on responsible gaming. We believe that gaming is a form of entertainment and should never be a cause of financial problems.

• You can set your daily, weekly, and monthly deposit limits.
• Use the self-exclusion option if needed.
• If you notice problematic gaming behavior, contact our support team.
• To learn more about responsible gaming, visit our Responsible Gaming page.

12 Limitation of Liability

To the extent permitted by applicable law, pbaji will not be liable for the following:

• Loss in games or bets due to internet connection disruptions.
• Errors or delays caused by third parties (payment providers, game developers).
• Losses caused by issues with your device or software.
• Losses resulting from unauthorized access to your account, if caused by your own negligence.

pbaji's maximum liability for any specific incident is limited to the net amount you deposited in the 30 days prior to that incident.

13 Dispute Resolution

In the event of any dispute or complaint, please contact our support team directly in the first instance. We take all complaints seriously and strive to resolve them fairly.

13.1 Complaint Submission Process

• Submit a complaint through our 24/7 live chat.
• Send a detailed complaint by email: [email protected]
• After receiving your complaint, we will provide an initial response within a maximum of 72 hours.
• For complex disputes, a full investigation may take additional time.

pbaji's decision shall be considered final in resolving all disputes; however, we commit to always following a fair and transparent process.

14 Changes to Terms

pbaji reserves the right to change, update, or amend these terms and conditions at any time. For significant changes, we will send a notification to your registered email address or on the platform.

Continued use of the platform after any changes will be considered acceptance of the new terms and conditions. Check this page regularly to stay informed about the latest terms.

15 Contact

If you have any questions or comments about these terms and conditions, please contact us:

• 24/7 Live Chat: Contact us directly from any page on the platform
• Email: [email protected]

Our support team is available in Bengali 24 hours a day, 7 days a week to serve you.